Privacy Policy — Introduction

Laboratoire Orthopédique Jérôme Marier (hereinafter referred to as “we,” “our,” or “us”) is a Quebec-based company specializing in orthotic design. To preserve and respect your privacy, this policy explains how we collect, use and process personal information through our website and during our interactions with you.

We collect your personal data for the following purposes:

• Process and manage your transactions;
• Book, confirm and manage your appointments;
• Facilitate payment by government agencies such as the Régie de l’assurance maladie du Québec for services provided;
• Fulfill any other purpose to which you consented when your personal data was collected.

We collect only the personal data needed for the purposes stated above. Examples include:

• First and last name;
• Mailing address;
• Email address;
• Phone number;
• Date of birth;
• Gender;
• Medical information, including:
  • Diagnosis;
  • Prescriptions;
  • Health insurance number;
  • File number with government agencies.

We collect your personal data in several ways, including when you:

• Contact us by phone;
• Send us an email;
• Browse our website;
• Complete a form on our website;
• Book an appointment;
• Purchase one of our products;
• Ask about one of our products;
• Share your opinion about our products and services;
• File a complaint about our products and services.

We do not sell or disclose your personal data to third parties without your consent, except in the circumstances described below or as required or permitted by law. Before any disclosure or transfer, we conduct thorough assessments to identify and reduce risks related to protecting your personal data.

• Service providers: Your personal data may be processed by third parties that provide services to us, such as information technology, marketing and business intelligence. These providers have access only to the information needed for their specific tasks and may not use your personal data for purposes unrelated to the services for which they were engaged.
• Government payers: When our products are eligible for payment by government payers such as the Régie de l’assurance maladie du Québec, we may share your information with those parties to receive payment.
• Transfer of your personal data outside Quebec: In some cases, your personal data may be transferred to third parties and government payers outside Quebec when applicable. As described above, we conduct thorough assessments to identify and reduce risks to your personal data before transferring it outside the province.

At Laboratoire Orthopédique Jérôme Marier, we have implemented appropriate measures to secure the personal data we hold. These measures are intended to prevent theft, loss, unauthorized access, unauthorized use, modification and unauthorized disclosure. Access to personal data is strictly limited to employees and authorized third parties who need it for their professional responsibilities.

At Laboratoire Orthopédique Jérôme Marier, we retain your personal data only for the time required to fulfill the purposes stated above or comply with our legal obligations.

Under applicable law, you have various rights regarding your personal data, including:

• Right of access and copy: You have the right to access your personal data and obtain a copy.
• Right to data portability: You may request that your personal data be sent to a third party.
• Right to rectification: You have the right to correct inaccurate personal data.
• Right to withdraw consent: You may withdraw consent to the processing of your personal data. Please note that this may affect our ability to provide products and services.
• Right to erasure: You may request deletion of personal data that is outdated or no longer justified by the purposes for which it was collected.

You may exercise these rights for personal data we hold or control by emailing or writing to our Data Protection Officer using the contact information below. We may ask for additional information to verify your identity when you exercise these rights.

Our Data Protection Officer oversees privacy practices at Laboratoire Orthopédique Jérôme Marier. If you have questions or comments about this privacy policy, how we or our service providers handle your personal data, or the exercise of your rights regarding your personal data, please contact our Data Protection Officer at the following address. Email: info@laborthojmarier.com

Mailing address: 987 rue Labelle, Saint-Jérôme, QC J7Z 5N5, Attn: Data Protection Officer

Phone number: 450.504.5122

Laboratoire Orthopédique Jérôme Marier may modify this privacy policy at any time without notice to reflect legislative developments, updates to our practices and services, or other changes. Updates will be published on our website, and the most recent revision date will appear at the top of this policy. We encourage users to review this policy regularly to stay informed about how we protect personal data.