Privacy policy


Le Laboratoire Orthopédique Jérôme Marier (hereinafter referred to as “we,” “our,” or “us”) is a renowned Quebec-based company specializing in orthotic design. In an effort to preserve and respect your privacy, we have developed this privacy policy to inform you about how we collect, use, and process your personal information through our website and during our various interactions with you.

Purposes of Collecting Your Personal Data

We collect your personal data for the following purposes:

  • Ensure the processing and management of your transactions;
  • Make reservations, confirmations, and manage your appointments;
  • Facilitate payment by government agencies such as the Quebec Health Insurance Board for the services provided;
  • Implement marketing and business development activities;
  • Fulfill any other purpose for which you have consented during the collection of your personal data.

Types of Personal Data Collected

We only collect the personal data necessary for the purposes stated above. Here are some examples of this personal data:

  • First name and last name;
  • Postal address;
  • Email address;
  • Phone number; 
  • Date of birth;
  • Gender;
  • Medical information, including:
    • Diagnosis;
    • Prescriptions;
    • Health insurance number;
    • File number with government agencies.

Methods of collecting your personal data

We collect your personal data in several ways, including when you:

  •  Contact us by phone;
  • Send us an email;
  • Browse our website;
  • Fill out a form on our website;
  • Subscribe to our newsletter;
  • Schedule an appointment;
  • Make a purchase;
  • Interact with us via social media;
  • Inquire about one of our products;
  • Share your opinion on our products and services;
  • File a complaint regarding our products and services.

Communication of Your Personal Data

We are committed to neither selling nor disclosing your personal data to third parties without your consent, except as described below or as required or permitted by law. Before any communication or transfer, we conduct thorough assessments to identify and mitigate any risks related to the protection of your personal data.

  •  Service providers: Your personal data may be processed by third parties providing us with various services (such as IT services, marketing, and business intelligence). These providers only have access to information necessary for the performance of their specific tasks and are not authorized to use your personal data for purposes other thanthose related to the provision of the services for which they were engaged.
  • Government payers: When our products are eligible for payment by government payers, such as the Régie de l’assurance maladie du Québec, we may share your information with these third parties to receive payment.
  • Transfer of your personal data outside Quebec: In some cases, your personal data may be transferred to third parties and government payers outside Quebec, if applicable. As mentioned earlier, we conduct thorough assessments to identify and mitigate any risks related to the protection of your personal data before transferring them outside the province.

Protection Measures for Your Personal Data

At Laboratoire Orthopédique Jérôme Marier, we have implemented appropriate measures to ensure the security of the personal data we hold. These measures aim to prevent theft, loss, unauthorized access, unauthorized use, modification, and unauthorized disclosure of information. Access to personal data is strictly limited to employees and authorized third parties who need it in the course of their professional responsibilities.

Duration of Retaining Your Personal Data

At Laboratoire Orthopédique Jérôme Marier, we retain your personal data only for the period necessary to achieve the aforementioned purposes or to comply with our legal obligations.

Your Rights Regarding Your Personal Data

In compliance with applicable laws, you have various rights regarding your personal data, including:

  • Right of Access and Copy: You have the right to access your personal data and obtain a copy of it.
  • Right to Data Portability: You may request that your personal data be transmitted to a third party.
  • Right to Rectification: You have the right to correct your personal data if it is inaccurate.
  • Right to Withdraw Consent: You can withdraw your consent to the processing of your personal data (please note that this may affect our ability to provide you with products and services).
  •  Right to Erasure: You have the right to request the deletion of your personal data that is outdated or not justified by the purposes of collection.

You can exercise these rights regarding the personal data we hold or control by sending an email or a letter to our Data Protection Officer at the contact details provided below. We may ask for additional information to verify your identity when you exercise these rights.

How to Contact Us Regarding Your Personal Data

Our Data Protection Officer is responsible for overseeing privacy practices at Laboratoire Orthopédique Jérôme Marier. If you have any questions or concerns regarding this privacy policy, how we or our service providers handle your personal data, or if you wish to exercise your rights regarding your personal data, please contact our Data Protection Officer using the following details:

  • Email: [email protected], Attn: Data Protection
  • Mailing Address: 987 rue Labelle, Saint-Jérôme, QC – J7Z 5N5, Attn: Data Protection
  • Phone Number: 450.504.5122

Privacy Policy Changes

Laboratoire Orthopédique Jérôme Marier reserves the right to modify this privacy policy at any time and without prior notice, to reflect legislative developments, updates to our practices and services, or for any other reason. Changes will be posted on our website, and the most recent revision date will be indicated at the top of this policy. We encourage users to regularly review this policy to stay informed about how we protect personal data.

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